Would you like to increase the productivity of your call center agents? Did you know as your customer service grows inefficient, the number of your customers decrease? Would you like to have software that is easy to use, reduces unnecessary costs for infrastructure, and doesn't take forever for agents to learn? Smart call center reporting software is the key to an over all increase in customer service satisfaction!
If you've ever been baffled by expensive call center software requiring technical knowledge, had to pay exorbitant long distance fees, or complain of never ending busy lines, our special software is for you. Increase customer service efficiency.
Our call center software allows you to record calls of your agents or agents can request recording. Have the ability to listen to several of them real time. Monitor how they receive calls, and verify sales for outbound telemarketing. Evaluate campaign success with our call center software and create instant reports on agent productivity and amount of calls.
Easy to use.
If you can use email programs, you will have an easy time using the software. It doesn't require advanced computer skills - it's completely web based, which makes the software easy to use and easy to learn by agents. Administrators can monitor and manage agents, create reports, and execute important administrative duties.
Lower Infrastructure costs.
All you need for our call center software is a PC, headset, Internet access and your agent. You don't have to deal with expensive infrastructure taking up office space. Our software also allows you to cut costs on long distance calls – benefit of a hosted call center.Increase Inbound sales.
Have the opportunity to up-sell and cross-sell on every call your sales agents take with our call center software. Take out the expensive cost of infrastructures, fancy software, technical support, and focus on profiting from every satisfied customer. While it takes sometime to learn call center technology, your agents will breeze through our training program, giving them an earlier start in servicing your customers.
Whether you are a small business with as little as 4 agents, or a thriving one that outsources agents, our call center software benefits your business and your customers. If you're interested in our offer, fill up our form right now and we will immediately call you to discuss how you can integrate our call center software with your business.
How Customer Call Centers Have Improved And Why They Are Crucial For Your Business
Call center today are no longer driven just by efficiency but more importantly about delivering effective customer service to company which have outsource their client support and the key to it is measured by such as customer loyalty, retention, service levels. Research studies has shown 62 per cent of consumers that call center handled, would stop using a company goods or services if they had a bad experience.
From the same research studies, 92 per cent of consumers form an opinion about a company image through their interaction with their call center and customer satisfaction is defines by this group is the ability to resolve a problem or offer a satisfactory solution at first contact when he or she call in for help.
Call center have always played a significant role in business with their ability to influence the relationship between a company and its customer. Many businesses believe it is critical to their overall success as it benefit from less time spent on customer support.
With customer base becomes more tech-savvy, knowledgeable and communication technologies such as the telephone, Internet, email and SMS become more prevalent, call centers must be able to leverage on these technologies to best serve their customer.
The Web is another important technology and place for customer support, research and online feedback. Nevertheless, the call center sites must focus on the customer and proper use of important data gathers from the Web. It is also a good idea to add a link from the company "Contact Us" web page to a list of frequently asked questions as one in four users checked the FAQs before submitting a question.
With unified communications, call center agents will be able to receive queries from these separate media contact and have them presented in an integrated format on their computer screen. This way, all enquiries can be addressed in the shortest possible time, increase resolution at first contact and productivity.
Instant messaging which is already a popular social tool for the younger generation. Although is not deployed yet by call centers, it is another example where companies should be ready to embrace such business-to-business tool.
Call center must always remember that your clients, the company that outsource their customer support are the ones who pay you. Look after the hand that feeds you and it will look after you too.
On the other hand, companies that outsource their customer support to call center, keep in regular contact with your clients, particularly the top 20 per cent - both current and past who have provided you with the most incomes. Give them a monthly "how are things" call without trying to sell them anything and thank them for their business. Keep in touch with the others 80 per cent via newsletter, email or greeting cards.
Do what many company people in business don't do. If you consistently make the extra effort, you will continue to get repeat business or more referrals.